1. Appointment Cancellation Policy
Users may cancel or reschedule their appointments through the “Yashfiny” platform, provided they do so within a reasonable timeframe (e.g., at least 24 hours before the scheduled time). This policy may vary depending on the specific policy of each clinic or doctor.
2. Refund Policy
- Cancellation by the User: Any fees paid will be refunded according to the doctor’s/clinic’s policy clearly stated at the time of booking.
- Cancellation by the Doctor: If the doctor or clinic cancels the appointment, the user is entitled to a full refund of the amount paid or may choose to keep it as credit in their account for future bookings.
- No-Show Policy: In the event of a “no-show” by the user without prior notice, the fees paid may be non-refundable, subject to the clinic’s policy.
3. Refund Process
Refunds will be processed using the original payment method used at the time of booking. It may take 5 to 10 business days for the funds to appear in your bank account, depending on your bank’s processing time.
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4. Contact Us
For any inquiries regarding our refund policy or for assistance with canceling a booking, please contact our customer support team at [info@yashfiny.com].